Three things every e-shop says
“Our ratings are dropping. Is it the product or the courier?”
A one-star review on Skroutz reads like a verdict on the product. Often it is the parcel, or last month’s change of courier.
“We read them one by one.”
A thousand reviews and two hundred emails a month cannot be read as a whole. The pattern only shows when they are counted together.
“We want more Google reviews.”
The invitation has to reach everyone, not only the happy customers. Otherwise it breaks Google’s terms.
Tap a message
Demo data. In your own audit, the themes come from your own texts.
Packaging
- Mentions / 30 days
- 86
- Most often in
- Courier B
- Where they say it
- Reviews, emails
12 weeks · what they say, in their own words
“Second time it arrives crushed, a pity because the product is good.”
Checkout and discounts
- Mentions / 30 days
- 41
- Most often in
- All equally
- Where they say it
- Emails, chat
12 weeks · what they say, in their own words
“I entered the code three times, and in the end I paid full price.”
Delivery speed
- Mentions / 30 days
- 133
- Most often in
- Courier A
- Where they say it
- Reviews
12 weeks · what they say, in their own words
“It arrived the next day, flawless.”
Three answers reviews alone won’t give you
Product or delivery?
The product category from your file, and courier, store or pick-up method as your own dimensions. A “bad product” turns out, in one click, to be one courier in two regions.
Where you lag behind competitors
A competitor’s public reviews, measured against your own themes. Flagged only where the difference can’t be explained by chance.
What changed, and since when
A courier change or a campaign goes on the timeline. You see complaints before and after, and which theme rose.
Where it hurts, in your own categories
The columns of your file (category, courier, store) become filters. Tap a courier and see its themes, its tone and what people say. Demo data.
Every review keeps its stars and its platform. Five stars with a complaint is information too.
“Negative mentions of packaging passed 20 this week”, by email, Slack or Teams.
A task in ClickUp, Jira or Linear, and once it closes you measure whether complaints went down.
A survey after delivery, and a review invitation for everyone
The link leaves from your own system, by email or SMS, and carries the order number. For anything without an email, a QR code on the store receipt.
- The order is deliveredYour e-shop sends the link, with the order number.
- The customer answers2 stars · “The box arrived torn.”
- Thank you, and an invitationGoogle or Skroutz, the same for everyone, whatever score they gave. You count the clicks.
- The answer comes back to youAutomatically into your system, tied to the order. A low score becomes a case with an owner.
And also:
- CSAT or NPS
- Stars or faces
- Inside your site, as a popup
- In your colours
- Greek and English
No new platform, no new helpdesk
A document you send to management as it is
You get it as soon as your first upload finishes: what they say, by category and source, and what we don’t know yet. Self-contained, printable, without our logo in the body.
“On the phone they told me the return was free, and in the end I was charged.”
What you upload stays yours. From the first row to deletion.
- You uploadReviews, or a CSV or Excel export with your own columns.
- We clean itEmails, phone numbers and VAT numbers are removed before any AI processing.
- Stays in the EUDatabase and files in Helsinki. We don’t train any model on your data.
- You delete whenever you likeExport or deletion, from the app.
Not an e-shop?
See it on your own reviews
One file, a few minutes, one document for management. And a person, if you’d like to ask something first: talk to us.