Describe what you want to learn. The survey builds itself.
AI proposes the questions, the branching and the scales. You review, change and approve. Nothing is saved before you approve it.
What do you want to learn?
I want to know why people cancel their subscription in the first month, and what would keep them.
AI proposal · example
- How likely are you to recommend us? · 0-10, the score
- if 0-6 · What made you think about cancelling?
- Rank these: price, ease of use, support, features
- What would make you stay? · open
From there, the survey opens in the designer for any change.
Everyone sees only what concerns them
Each person sees the questions that fit their answers, and what they picked in one question becomes the rows of the next.
Everything a serious survey needs
Up to 40 questions. Scales, stars, faces, matrices, ranking, “Other → specify”, “no opinion”, sections.
Start from something ready
16 templates for customers, employees, product and events, and a bank of 30 questions.
In your client’s name
Three layouts, ready colour themes, logo, welcome screen, and the same link in Greek or English. See them in the panel’s “Theme” tab.
One question at a time, with a progress bar
A long survey does not have to be one long page. You choose: all questions together, one page per section, or one question per screen.
Pages, or one question per screen
With a progress bar. Branching is decided live, and a page with no question for that person does not appear.
Buttons that use your words
Change “Start”, “Next” and “Submit”, in every language of the survey.
Question numbers
If you want them. They count only the questions the respondent sees, so they never jump from 3 to 7.
More question types
Dropdown, slider, number, date and yes/no, and options in a random order for each person.
An answer arrives. Sightelle knows what to do with it.
Nobody has to open a spreadsheet. Every answer goes by itself to where the work happens.
«I’ve been waiting three days for an answer. If this goes on, I’ll look elsewhere.»
- A recovery case · with an owner and a deadline, and the team is alerted
- Theme “Waiting time” · the comment lands next to the tickets saying the same
- Customer at risk · they mentioned leaving, and the team finds out
- In your CRM · by webhook, Zapier, Make or n8n, tied to the order
And at the end of every answer, an invitation to leave a public review on Google, Skroutz or elsewhere, the same for every respondent, as Google’s rules and the EU Omnibus Directive require.
Not just percentages: who, why, and whether the difference is real
NPS by department · demo data
- Accounting
- +44
- Sales
- +16
- Logistics
- −22 ●
● the difference from everyone else is not explained by chance
- NPS with the right arithmetic, not misleading averages. How it is calculated
- Cross-tabs: each group against everyone else, with a significance test.
- Cycle comparison: this year against last, question by question.
- Comments become themes, in the same view as your tickets and reviews.
- Anonymity that holds: where a threshold is set, small groups stay hidden.
You know which answers to trust
A QR code in a public place also collects rushed answers. We flag them, and you decide whether they count. And open comments do not go unread: they become themes, like any other customer comment.
Quality checks
Every suspect answer is flagged and still counts, until you leave it out with one switch. No number changes unless you ask.
Filters and views
Up to three conditions together, and views you save once for the whole team.
A report for management
The results as a document you print or save as PDF, and in Excel for your own analysis.
Wherever your customer is
One tap, and the link is where your customers talk
Share buttons for the open link, and on mobile the device’s own “Share”. The results show how many came from there.
- Viber
- X
Many surveys?
Folders and archiving in the list, and a copy that keeps the look, pages and translations for the next round.
Closing date, response cap and access code on every survey. Some features, such as the short link and your name in the address, depend on the plan. See the plans
Open them as a customer
Four real surveys, built from the templates with the designer. They open without an account, just as your customer would open them from a QR code or a text message. Your answers go to a demo workspace of ours.
- CSATAfter a support conversationA coloured band, a 1-5 scale, four questions.Open the survey
- NPSYour relationship with customersA card on a dark background, the 0-10 score, and a question that changes with the score.Open the survey
- CSATAfter a purchaseFive questions, one of them only when needed.Open the survey
- eNPSTeam pulseEight questions, with a matrix that fills from the previous answer.Open the survey
In every plan, from the free audit
Surveys are not a separate subscription. They are there from day one.