We gather what they say — wherever they say it.
All your sources, one system
Six ways in, one processing chain — whatever your team uses today.
- CSV upload from any tool that exports a file.
- Zendesk, ClickUp, Jira with automatic sync.
- Sightelle surveys — answers flow into the same themes.
- Push API for your own system, with workspace keys.
six sources → one chain → themes, trends, quotes
Sources and channels — one system
Sources: CSV upload, Zendesk, ClickUp, Jira, Surveys, Push API. Output channels: Slack, Microsoft Teams, Email, Webhook.
Surveys that get heard
Design, share and measure — and every open answer becomes a signal in the same themes as your tickets.
- Designer with branching, matrices, "up to N choices" and per-question scales.
- NPS and CSAT with the right arithmetic — not misleading averages.
- Public page with your branding, a printable QR, an answers webhook.
- Anonymity by design: where you promise it, the schema guarantees it.
- Survey from a description: write what you want to ask, the AI proposes the questionnaire, you approve.
- Multilingual: translate questions per language and the same link serves everyone in their own.
How likely are you to recommend us to a colleague?
“What did you like most?”
Thousands of voices become a few themes with a name, a trend and a value.
Themes and trends
Every comment is automatically classified into themes that make sense for your business — and the dashboard shows them in three columns: what customers ask for, what holds them back, what they love.
- Time series and spikes per theme, with "what moved" in every period.
- Real quotes behind every number — never paraphrased.
- Probable cause: your timeline events (deploys, changes) next to a theme’s rise.
Asking for
Holding them back
What they love
Your own axes
Customers, products, types — and up to five dimensions of your own: priority, department, channel, whatever makes sense for you.
- Filters everywhere: every screen answers for the subset you are looking at.
- Customer value: themes weighted by ARR, not just by how many voices.
- Dimensions fill from your sources — a CSV column, a ClickUp/Jira field, keys in the API.
The sample’s axes. Your own dimensions sit next to them and become filters on every screen.
Who said it — and how much it weighs
Upload your customer list and every signal binds to its customer — even when the data has no email, from the structure of your tools.
- A customer page: their themes, their trajectory, their words.
- Value weighting: Volume, Revenue or Retention — you choose what matters most.
- Happy customers: praise in the last 60 days and no risk flag — your list for reviews and testimonials.
- Churn risk visible next to every name, before it becomes a loss.
Delta Logistics
Events next to the trends
Record deploys, pricing changes, announcements — and the product places them next to every theme’s curve.
- «Probable cause»: when a theme rises, you see which event preceded it.
- Scoped events: a deploy that concerns one customer or one product is judged only there.
- Before/after for every event — it shows, it does not judge.
- Automatically from CI via the API, or by hand from the team.
The decision becomes work — and the work gets measured.
The home screen answers «what is new for me?»
Every member sees their own news — what a colleague saw stays new for them — and every theme carries the team’s decision.
- A state per theme: to review, watching, parked, in progress.
- Reawakening: a parked theme wakes on its own if signals return or the trend rises.
- Roles that mean something: Owner, Lead, Member, Viewer — theme decisions belong to whoever holds them.
From theme to work — and back
Sightelle does not stop at «we found a problem»: it tracks what happened to it, and tells you whether it worked.
- One click → a ClickUp task with the theme’s details.
- Closing the task becomes an event on the theme, and the theme moves to watching.
- «Did they drop?» — a 14-day before/after comparison around the close, no guesswork.
- Reappearance: if the complaints come back, the theme reopens by itself.
Alerts on your own criteria
Not "something changed" — exactly what you defined as mattering.
- Up to three conditions per rule (signals, scores, customers, ARR) over a 1/7/30-day window.
- A daily cap and a morning digest: alerts respect your day.
- A preview on history: see when the rule would have fired before you save it.
Signals ≥ 20Customer ARR ≥ €50,000Each dot: a day the rule would have fired.
What was found reaches whoever decides.
The audit document
On your first completed upload, Sightelle generates a self-contained document with the findings — built to be forwarded to whoever decides, not to sit in a dashboard.
- Self-contained HTML: opens anywhere, prints properly, loads nothing from the internet.
- A frozen snapshot: what you sent does not change behind your back.
Self-contained — opens and prints anywhere, loading nothing from the internet.
Weekly report and channels
Every Monday, the week’s picture arrives where your team already works.
- Email in each recipient’s language.
- Slack and Microsoft Teams with numbers and a link — never customer words in an open channel.
“Your week: N themes rising, N new.”
In each recipient’s language.
Numbers and a link — never customer words in an open channel.
What keeps the system standing, without you thinking about it.
Security and languages
Designed for customer data from the first line of code.
- Emails, phone numbers and tax ids removed before any AI processing — the original stays with you.
- Full workspace isolation and API keys with scoped permissions.
- Export and deletion of your data whenever you ask.
- MFA with an authenticator, optionally enforced for the whole workspace.
- An activity log: who did what, for the day that question needs an answer.
- Greek and English across the whole product — interface, emails, exports.
- It understands Greeklish too — «to site einai arga» files next to «το site είναι αργό».
Try it all, free
The free audit includes everything you need for a first full picture.