Three things every product manager says
“Our biggest customer wants something. How many others do?”
The request that comes through the account manager sounds louder than the forty sitting in tickets.
“We found out they were leaving when they cancelled.”
The signs were written down months before, in tickets and in an NPS, spread across three tools.
“We shipped it. Did the people who asked find out?”
The task closes in Jira. The customers waiting for it never hear, and nobody measures whether the complaints stopped.
Tap a message
Demo data. In your own audit, the themes come from your own texts.
Integrations
- Customers saying it
- 14
- ARR behind them
- €186,000
- Status
- Task in Jira
12 weeks · what they say, in their own words
“Without it, the sales team keeps two lists.”
Report performance
- Customers saying it
- 9
- ARR behind them
- €121,000
- Possible cause
- Release 4.2
12 weeks · what they say, in their own words
“Since the upgrade, every morning we wait.”
New design
- Customers saying it
- 31
- ARR behind them
- €264,000
- Next step
- Case study candidates
12 weeks · what they say, in their own words
“Finally I find what I’m looking for.”
Three answers your backlog won’t give you
What each request is worth
The ARR of the customers behind each theme, from your customer list or your CRM. Re-rank with one click: by volume, by value, or by churn risk.
Which customer is getting worse
A band with reasons: tone dropped, complaints doubled, went quiet, mentioned leaving. One alert, when it changes. Measured signs, not a prediction.
Who asked for it, once it ships
As soon as the task closes, the list of customers who asked for it, as a CSV or into your CRM by webhook. You let them know, from your own tool.
Where it hurts, in your own categories
Product and sub-product come from the structure of Jira or ClickUp, and the subscription plan as your own dimension. Tap a product and see its themes and which customers raise them. Demo data.
With their ARR and the reason, next to the happy customers who are case study candidates.
When five customers write about the same problem within a short time, an alert by email, Slack or Teams.
A theme that rose, next to the release that shipped the same week. Your CI records releases by itself.
The theme becomes a task, and you measure whether the task solved anything
In Jira, Linear or ClickUp, with a link to an evidence brief for the prioritisation meeting: how many, who, what they are worth, what they say.
- The theme becomes a taskWith the evidence brief: customers, value, quotes, trend.
- The task closesThe theme moves to “watching” by itself.
- Did it go down?Fourteen days before and after, and which customers spoke again.
- If it comes backThe theme reappears by itself, with the reason written down.
An NPS that knows who answered, and someone who calls them back
A personal link per contact, from your own system. The score is tied to the customer and shows on their page, next to the tickets.
And also:
- NPS, CSAT or CES
- Cycle comparison
- Greek and English
No new helpdesk, no new issue tracker
A document you bring to the prioritisation meeting
You get it as soon as your first upload finishes: what they say, who says it, what it is worth, and what we don’t know yet. Self-contained, printable, without our logo in the body.
«I wait three days for an answer to something that takes two minutes.»
What you upload stays yours. From the first row to deletion.
- You connect or uploadZendesk, Jira, or a CSV or Excel file with your own columns.
- We clean itEmails, phone numbers and VAT numbers are removed before any AI processing.
- Stays in the EUDatabase and files in Helsinki. We don’t train any model on your data.
- You delete whenever you likeExport or deletion, from the app.
Not a software company?
See it on your own tickets
An export or a connection, a few minutes, one document for management. And a person, if you’d like to ask something first: talk to us.