Ten questions that come up in every first conversation
If yours is missing, write to us — it will end up here.
Getting started
What do I need to start?
A CSV file with your customer comments — one row per comment. Nothing else: no integration, no developer, no card. Zendesk, ClickUp or Jira come later, once you have already seen a result.
See a sample audit →How fast do I see something?
A file with a few thousand rows is processed in minutes. At the end of your first completed upload the audit document generates itself — the one you can forward.
See a sample audit →Does it work if I have few comments?
Less well, and we say so: themes come from repetition. With a few hundred comments the picture is already useful; with a few dozen, the product will mostly show you the unclassified list.
Your data
What exactly does the AI see?
Text with emails, phone numbers, tax ids and IBANs stripped out, and nothing else. Names inside the text are not removed. The provider is OpenAI (United States). The original stays in your database. Every call is logged with its cost and purpose.
Security: what the AI sees →Who on my team can see the data?
Whoever you add, with the role you give them. A Viewer sees without changing, a Lead decides on themes, an Owner administers. And every action is written to the activity log.
Security: roles and activity log →Can I leave and take my data?
Yes, whenever you want, without emailing us for it. Full export and permanent workspace deletion are both in the app.
Security: export, reset, delete →Day to day
What if the comments are in Greek?
That is the rule, not the exception. The whole product speaks Greek and English — interface, emails, exports — and it understands Greeklish too: “to site einai arga” is classified next to “το site είναι αργό”.
What happens to comments that land in no theme?
They do not disappear — they have their own list, and it is often the most useful one of the day. You can write a theme yourself and ask for them to be retried.
Do you email my customers?
No, by design. The product produces links — one open link for a QR and one personal link per recipient — and you distribute them with your own tool. Your domain reputation stays yours.
Cost
What does it cost?
The first audit is free and includes what you need for a first full picture. For the rest, talk to us — pricing depends on volume and seats.
The plans →Not finding yours? Write to us — we will answer, and it will end up here.
ContactThe best answer is your own file
Upload a CSV and see what comes out of your own data.