Sample — Alcyon Sport S.A.
Feedback audit · 1 Jan 2026 – 30 Sep 2026 · generated 2 Oct 2026
4,090 rows5,711 mentions13 themesSources: Google reviews (620), Skroutz reviews (1,180), Helpdesk (1,450), After delivery (840)
What they say
Columns count each theme's overall column.
What they ask for
Size guide per brand
«I wear a 42 in one brand and a 43 in another. A chart would have saved me the exchange.»
— After delivery
Updates on where the order is
«One message when it leaves the warehouse, and I would not have called you.»
— Helpdesk
More pick-up points
Same-day replies to emails
What hurts
Return charges they did not expect
«On the phone they told me the return was free, and in the end I was charged.»
— Google reviews
Wrong colour or size in the parcel
«I ordered black and grey arrived, without any notice.»
— Skroutz reviews
In stock on the site, sold out in the warehouse
Refunds that take too long
«Two weeks after the return, I am still waiting for the money.»
— Helpdesk
Courier could not find the address
What they like
Next-day delivery
«It reached a locker next to my house in under two days.»
— After delivery
The people on the phone
«They helped me pick a size patiently, and it fit the first time.»
— Google reviews
Careful packaging
Genuine products at a good price
Who says it, and where
Products
- Footwear — 2,140
- Clothing — 1,310
- Travel and camping — 610
- Home — 215
- no value — 1,436
Types
- Praise — 3,205
- Complaint — 1,180
- Request — 742
- Question — 584
What we do not know
- 600 mentions did not land in any theme (10.5%)
- no support cost — no hourly cost and minutes per conversation have been declared
- 5,711 mentions with no customers (100%)
- 1,436 mentions with no products (25.1%)