Sample — Aiolos Software Ltd
Feedback audit · 1 Jan 2026 – 18 Sep 2026 · generated 23 Sep 2026
2,480 rows4,113 signals14 themesSources: Zendesk (1,960), NPS Q2 (520)
What they say
Columns count each theme's overall column.
What they ask for
Integrations with third-party systems
«Without a link to our ERP, every order is keyed in twice by hand.»
— Zendesk
Report export to Excel
«I want to send the table to management without a screenshot.»
— NPS Q2
Per-role permissions
Notifications in Teams
An API for billing
What hurts
Support speed
«I wait three days for an answer to something that takes two minutes.»
— Zendesk
Form data loss
«Halfway through the form I lose everything I typed.»
— Zendesk
Billing that is not explained
Slow loading on the orders list
«A list with 2,000 rows freezes the customer’s browser.»
— ClickUp · recorded by the team
Sync errors
What they like
The new design
«The new screen is finally understandable without training.»
— NPS Q2
Reliability
Onboarding for new users
Support in Greek
Who says it, and where
Customers
- Delta Logistics — 486
- Northern Insurance — 402
- Meridian Retail — 318
- Kronos Health — 265
- Nautilus Shipping — 211
- no value — 490
- others — 1,941
Products
- Platform — 1,744
- Mobile — 902
- Billing — 610
- Reports — 431
- no value — 426
Types
- Complaint — 1,986
- Request — 1,204
- Praise — 611
- Question — 312
What it is worth
84 customers spoke · €412,000 ARR
At risk · €150,000 ARR
- Delta Logistics — 486 · €96,000
- Kronos Health — 265 · €54,000
Happy
- Meridian Retail — 318 · €71,000
- Nautilus Shipping — 211 · €38,000
What we do not know
- 512 signals did not land in any theme (12.4%)
- 490 signals with no customers (11.9%)
- 426 signals with no products (10.4%)