Three things every hotelier and restaurateur says

“The review arrives when it is too late.”

You read the complaint about the cold food on Google a week later, when the guest has long gone.

“Half our guests do not speak Greek.”

A survey in one language misses exactly the people who would write a review in English.

“A 4.3 does not tell us what to change.”

The average hides whether it is the breakfast, the cleaning or the wait at reception.

One QR code, on every table

Half a minute for the guest, the whole picture for you

  1. They scan the QR codeOn the table, on the receipt or in the room. Results show how many came from the QR code.
  2. They answer in their languageThe same link, in Greek or English. Stars or faces, half a minute.
  3. They are invited to reviewGoogle, TripAdvisor, Booking or Facebook, the same invitation for everyone, whatever score they gave.
  4. A low score reaches youIt opens a case with an owner and a deadline, if you turn on the rule, while the guest is still here.
No review gating

An invitation for everyone, and a call for anyone unhappy

The invitation to a public review goes to every guest who answers, as Google and EU law require. The unhappy guest is not hidden: they get both the invitation and someone who calls them.

The same invitation, whatever the scoreWe write the text, neutral, so it never accidentally becomes “if you were happy…”.
Recovery caseA low score opens a case with an owner and a deadline. In an anonymous survey, only if the guest leaves contact details.
You count the clicksHow many clicked the invitation each day. Clicks, not reviews: only the platform knows those.
Guide: review invitationsHow to ask for reviews without breaking the rules, with a ready invitation text.
The reviews you already have

From stars to themes you can fix

Upload your reviews from Google, TripAdvisor or Booking, and they join the same themes as your survey answers. For the first audit, we put your Google Takeout file into the right format for you. The examples are demo data.

Breakfast214 mentions, 61% praise · “The best breakfast we had on the island.”
Noise at night58 mentions, rising since July · “Room above the bar, we did not sleep.”
Quality checksA QR code in a public place also collects rushed answers: they are flagged, and you leave them out with one switch.
Competitor comparisonAnother property’s public reviews, from a file, measured against your own themes.

What you upload stays yours. From the first row to deletion.

  1. You uploadReviews, or a CSV or Excel export with your own columns.
  2. We clean itEmails, phone numbers and VAT numbers are removed before any AI processing.
  3. Stays in the EUDatabase and files in Helsinki. We don’t train any model on your data.
  4. You delete whenever you likeExport or deletion, from the app.

The page for your IT team and DPO

Start from your reviews

A reviews file, a few minutes, and a survey for the table whenever you want one.

Start free Book half an hour with us